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Phone

01892 530329

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Address

Lonsdale Medical Centre
1 Clanricarde Gardens
Tunbridge Wells
Kent
TN1 1PE

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See our opening hours

Parking

Please note that parking at the side of the building is solely for doctors and clinical staff and some of the spaces in the car park at the rear of the building are reserved for staff only. Parking is only permitted in the car park for the duration of your visit to the surgery, please do not park in the car park at any other time as the building is in use 7 days a week by other clinics.  Please do not block cars in; if you do so, you risk preventing the doctors from attending urgent visits.

Please be aware that patients cannot park on the roads surrounding the surgery. This is a privately owned estate and the owners have been issuing tickets to patients visiting the surgery.

If there is no space in the car park, please find an alternative parking space locally outside this estate.

The practice has a parking space for the disabled in the car park and a stair lift to the first floor.

Accessibility

We want to get better at communicating with our patients.
We want to make sure you can read and understnad the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

  • we want to know if you need information in braille, large print or easy read.
  • we want to know if you need an interpreter or help with British Sign Languange
  • we want to know if we can support you to lip-read or use a hearing aid or communication tool.

Please tell the receptionist if you need information in a different format or communication support.

Where possible arrangements can be made for disabled patients to be seen in the consulting room or treatment room on the ground floor.

See our disability access policy

Out of Hours

Improved Access Opening Times

Evenings/Weekends
On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:

  • weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
  • Saturdays and Sundays/Bank Holidays

These appointments offered could be:

  • At your registered practice
  • At another local GP practices
  • At another local NHS service - such as a General Practice Hub

What type of appointments will be available?
Evening appointments between 6.30pm to 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments. 

On Saturdays, a clinical professional will be available between 8.00am to 12.00pm at a practice in your local area (times may vary).

On Sundays and Bank Holidays a GP will be available between 9.00am to 12.30pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Sevenoaks Urgent Treatment Centre

Based at Sevenoaks Hospital  the service is open 8am to 8pm, 7 days a week 365 days a year, and has two GPs stationed there throughout the day.

The service is suitable for patients for same day appointments, who cannot wait 24hrs to be seen.

Patients can be seen by a GP in the UTC by obtaining an appointment through NHS 111.

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online