Disability Access Policy

 

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If you have any additional needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Wheelchair Access

The practice has a parking space for the disabled in the carpark and a stair lift to the first floor. Where possible arrangements can be made for disabled patients to be seen in the consulting room or treatment room on the ground floor.

Communicating With Our Patients

We want to get better at communicating with our patients.

We want to make sure you can read and understnad the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

  • we want to know if you need information in braille, large print or easy read.
  • we want to know if you need an interpreter or help with British Sign Languange
  • we want to know if we can support you to lip-read or use a hearing aid or communication tool.

Please tell the receptionist if you need information in a different format or communication support.

Disabled Parking – Blue Badge Scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

For more information and an Application Form visit your local council office.

Loop System

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.

Blind/Partially Sighted

If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

Assistance Dogs Policy

Lonsdale Medical Centre is committed to providing services that are equally accessible and responsive to all sections of the community.

To that effect, Assistance Dogs are welcome to have access to all areas of the Practice with the exception of any high risk area.

This policy is intended to facilitate the best interests for Assistance Dog users, the Assistance Dogs themselves and our staff.

All Practice Staff should have a clear understanding of the Assistance Dog Policy and be aware of the different types of support provided by Assistance Dogs and the support needs of Patients when the Patient or visitor has been separated from the Assistance Dog. It is important that staff recognise the Assistance Dog is a working dog and should try to minimise distractions.

Other Pets

No other pets should be bought onto the practice premises without prior agreement with the practice as this may pose an issue for other patients, staff or visitors. Agreement would need to be sort prior to each potential visit with notice to allow the surgery to contact staff and patient’s also due to be at the practice. If agreement has been sort and sactioned by the practice the owner is responsible for their animals behaviour and should ensure that it is correctly controlled. Staff can request that the animal is  removed at any point if it is causing distress, disruption or harm to a patient, staff member or visitor, which may mean that the patient/owner needs to be prepared that this may mean missing or cutting short their appointment.

To read the full policy please see the assistance dogs policy