Dear Kent and Medway resident,

The NHS across Kent and Medway has risen to the challenge of responding to the initial impact of the Coronavirus pandemic. Clinicians and thousands of support staff have worked tirelessly to care for the most seriously ill whilst maintaining other essential urgent services.

Together with our partners we are now planning to restart health services which we have had to pause. The virus is still with us and we need to stay alert to keep further spread as low as possible.

We have launched an online survey for patients and families so that we can find out about what you think of changes that we had to put in place such as moving many appointments to telephone, video or online consultations. We also want to find out why some people stayed away from NHS services and about your views on appointments being delayed. This will inform what we do next, and how we reassure the public  about the safety of NHS services whilst Coronavirus is still around. 

Complete the survey now

Please respond to the survey here:  It is open until 15th June. Please share it with family and friends so we can get as many views as possible.

It is vital that we learn from patients, local communities, carers and, of course, staff. We  will be carrying out further engagement over the summer to help us understand how the pandemic has affected local people and if some of the urgent changes we made have actually been positive changes that we should keep?

Join us at a public online meeting, Wednesday 3rd June, 2pm

Wilf Williams, Accountable Officer, and Cathy Finnis, lay-member for patient and public involvement Kent and Medway Clinical Commissioning Group will be hosting a public online briefing on Wednesday 3 June from 14:00 to 14:30 to explain about the role of Kent and Medway Clinical Commissioning Group and our plans for public engagement going forward. There will be an opportunity to ask Wilf and Cathy questions. Come and meet the new Clinical Commissioning Group at this live event – all are welcome!

To join the meeting please click on the link below:

If you have any queries about the online event or about the survey please contact:

We look forward to hearing from you,

Wilf Williams, Accountable Officer, Kent and Medway Clinical Commissioning Group

Cathy Finnis, Lay Member for Patient and Public Involvement, Kent and Medway Clinical Commissioning Group


Published: May 26, 2020