Important Patient Notice – Microsoft Outage

We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day-to-day services at the practice.

What does this mean for our patients?

The outage may cause delays with:

• SMS text messages – We may be unable to send text messages or important patient updates.
• Appointment reminders – Text reminders may be delayed or not received.
• Hospital letters – There may be delays in receiving and processing hospital correspondence.
• Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
• Referrals – Our ability to prepare and process referral forms may be affected.
• Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.
• Other administrative requests – Some routine tasks may take longer than usual.

What are we doing?

• Prioritising urgent clinical matters and patient safety.
• Continuing to provide services wherever possible.
• Monitoring outstanding work and correspondence.
• Working to minimise disruption and delays.

For urgent medical concerns that cannot wait, please telephone the practice. If the practice is closed, contact NHS 111. In a life-threatening emergency, call 999.

We apologise for any inconvenience and thank you for your patience and understanding.

There are live updates on BBC News.

Published: Nov 13, 2026