Friends and Family Test Results

 

See our latest results

25% Very Good
0% Good
0% Neither Good nor Poor
50% Poor
25% Very Poor
0% Don't Know

Patient feedback

Question: Please can you tell us why you gave your answer? Please tell us about anything that we could have done better?

Lonsdale Reception staff are generally very good. I wish to particularly commend Rose. I've telephoned Lonsdale twice recently with quite complex queries, requiring detailed answers. Rose handled both queries very well. She excels because of her intelligence, ability to listen carefully, ask the right questions, address key points and find convincing answers rapidly, using the technology. And she has obvious empathy with callers who, by definition, are anxious and/or ill. Well done, Rose.
Posted on: 20/10/2025

The flu vaccination clinic was a pleasure today. It was so quick and so well organised. Many thanks to all the staff and volunteers who helped direct and facilitate this.
Posted on: 04/10/2025

I have had a lot of treatment over the last few months and i cannot emphasise enough the level of care i have received. I don't just mean medical care, i mean a genuine general caring nature with sincere concern. I love all the team from the doctors to the nurses to the receptionists and most recently the delightful on site pharmacist. Everyone.
Posted on: 29/08/2025

A GP practice where the Doctors always puts the patient first. The various receptionists, the first point of contact, are always courteous, helpful and go the extra mile. Seven stars all round!
Posted on: 24/05/2025

Reception very helpful
Posted on: 28/06/2024

I do feel my concerns about my health are being listened to and considered. I dont feel rushed during the appointment
Posted on: 18/05/2024

The staff gave always treated me with kindness and compassion.
Posted on: 14/05/2024

Brilliant care
Posted on: 29/12/2018