Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
- 36% Recommended
- 21% Neither / don't know
- 43% Not recommended
|Year-month||Extremely Likely||Likely||Neither Likely nor Unlikely||Unlikely||Extremely Unlikely||Don't Know|
We asked the question:
Any further comments?
The people in reception are simply not able to deal with the number of enquiries digital, physical or telephone hence are unable to process them and are Sounding very stressed.
Posted on: 18/12/2019
Everyone is always so helpful.
Posted on: 10/09/2019
I have found the practice extremely helpful. Receptionists are friendly, efficient and do their best to give me what I need or to suggest an alternative. No always easy to see the doctor I would prefer, but there are always appointments in an emergency
Posted on: 20/05/2019
Practice is a joke! 4 weeks to see my doctor who knows me and my problems! Just gets worse and worse, you should be ashamed!
Posted on: 26/04/2019
Posted on: 29/12/2018