Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 44% Recommended
  • 33% Neither / don't know
  • 22% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jul 2020 000000
Jun 2020 000000
May 2020 000000
Apr 2020 000000
Mar 2020 000000
Feb 2020 000000
Jan 2020 002000
Dec 2019 000001
Nov 2019 000000
Oct 2019 000000
Sep 2019 100000
Aug 2019 000000
Jul 2019 000000
Jun 2019 000010
May 2019 100000
Apr 2019 000010
Mar 2019 000000
Feb 2019 000000
Jan 2019 000000
Dec 2018 100000
Nov 2018 000000
Oct 2018 000000
Sep 2018 000000
Aug 2018 000000
Jul 2018 000000
Jun 2018 000000
May 2018 000000
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Any further comments?

The people in reception are simply not able to deal with the number of enquiries digital, physical or telephone hence are unable to process them and are Sounding very stressed.
Posted on: 18/12/2019

Everyone is always so helpful.
Posted on: 10/09/2019

I have found the practice extremely helpful. Receptionists are friendly, efficient and do their best to give me what I need or to suggest an alternative. No always easy to see the doctor I would prefer, but there are always appointments in an emergency
Posted on: 20/05/2019

Practice is a joke! 4 weeks to see my doctor who knows me and my problems! Just gets worse and worse, you should be ashamed!
Posted on: 26/04/2019

Brilliant care
Posted on: 29/12/2018