Complaints Policy


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Complaints Procedure

We are always looking for ways to improve the care we give our patients and from time to time we will carry out some surveys. We would appreciate your cooperation in helping us with these surveys by completing the forms when they are given to you.

This practice follows the NHS complaints procedure when dealing with complaints. You may comment on the service directly to the Patient Services Manager, who will follow up any concerns appropriately. Should you have a complaint about any matter a copy of our practice complaints procedure is available at reception. 

Please use our online form to send us your feedback online


Take it further

If you were to be dissatisfied with the response from the surgery giving time for them to look into the complaint, then you would have the right to refer your complaint to the Health Service Ombudsman. They would require a clear statement of what issues remained outstanding. Referral to the Health Service Ombudsman should be made direct to the address given below:

Parliamentary Health Service Ombudsman
Millbank Tower
30 Millbank

Tel: 0345 015 4033

Visit the Ombudsman website

However, before considering taking this step, we hope you would let us know what aspect of the complaint has not been dealt with satisfactorily and provide an opportunity for us to consider whether there is anything further that could be done locally to resolve matters.