Quality Assurance

Our Quality Assurance Policy is based on a consistent Statement of Principles outlined below so that we are able to provide high standard and consistent quality of medical care to all our patients. 
All treatment offered and provided will be clinically justified, appropriate and carried out with proper regard to the dignity and autonomy of our patients.
As part of our quality assurance policy we ensure that Patients’ views are listened to:        

• We care about how patients feel and think about the practice, and encourage them to let us know how we are doing by using various forms of feedback –  Friends and Family forms, NHS Choices and our practice website as well as listening and acting upon views and opinions which are discussed with any member of staff.
• ​We listen to our Patient Participation Group who are there to represent our local population.
• We deal promptly with patient complaints using our complaints procedure, and we openly discuss and learn from any shortcomings in the service we provide.
• Positive feedback is also discussed within practice meetings so that we can continue doing what we do right. We ensure that patients are aware of their options and costs:
• We will always take into account the patient’s wishes in regard to proposing treatment. We will explain options (where appropriate) and costs (if appropriate for private work outside the GMC contract) so that the patient can make an informed choice. We will always explain what we are doing.

We  regularly review practice policies,  training is encouraged and is regarded as an on-going process.

• All staff adhere to the practice confidentiality policy.

• All staff are trained in infection control.

• All staff participate in health and safety training.

• We carry out regular inspections of the premises and equipment used.

• Members of staff are aware of their responsibilities towards maintaining their own health and safety whilst at work

• All staff are made aware of their responsibility to highlight any potential risks which may harm staff or patients.

• New members of staff receive a full induction including verifying qualifications to ensure there are suitably qualified to undertake their roles.

• Our staff are registered and qualified and comply with the continuous professional development standards set by the General Medical Council and Nursing and Midwife Council.

• We will undertake regular appraisals and review training needs of our staff .

Staff are encouraged to take responsibility for their own training and development using Blue Stream Academy and the GP Training Service.