Prescribing Policy

Patients can request repeat prescriptions in the following ways:    

• Online
• Via email
• In writing

Please note, prescription requests are not accepted over the phone. 

Requests via email will only be accepted if the patient has registered for the email repeat-ordering service. The patient must include the following information in their email:

• Clinical number 
• Date of birth
• Medication required 
• Collection method

Emails are to be sent to kmicb.prescriptions.lonsdale@nhs.net and will be processed. In the subject heading, patients are to state: “Repeat Prescription Request”. An automatically generated reply is sent to patients from the mailbox.

Email repeat requests are processed in the same way as written/counterfoil requests and within the same time frame.  

Patients must be advised that requests for “all repeats” or requests with limited information are likely to result in a delay in the process. In such instances, staff will need to contact the patient to discuss their exact requirements.  

Please read our  Prescribing Policy document for further information.