Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
What is Patient Access?
Patient Access is a service provided by EMIS (our clinical system) that allows you to access your practice online. Patient Access includes a number of optional features, including:
- Checking, booking and cancelling appointments.
- Checking your medication and ordering repeat medication.
- Updating your contact information, including mobile phone number and email address.
- Sending messages to your practice, so avoiding the need for a phone call for routine enquiries.
How do I register?
There are two ways of registering to use Patient Access, both accessible here (click the "Register" button)
1. Register with a letter
You can register by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form.
2. Register without a letter
You can also register for the service online without a letter. This process will check to see if your practice uses Patient Access and create a basic account that allows you to book an appointment. If you use this option, to get access to the complete features that your practice offers you will need to visit them in person and take ID with you.
Problems ordering your prescription online?
Use the Patient Access Support Centre before you call us.
At the Surgery
We have a fully computerised system for prescriptions. Patients should have a request slip and this may be dropped in or posted .
Repeat prescriptions are normally issued for one month at a time. This is recommended by our Clinical Commissioning Group. Under some circumstances (eg prolonged abscence from home) up to 3 months may be issued at a time.
We do not take requests over the phone because of the obvious risk of error.
If your repeat slip is lost, please send your request in writing or send an email to firstname.lastname@example.org
Please allow three (3) working days, or 72 hours, before collection at the surgery and three (3) working days if collecting the prescription from the pharmacy.
DUE TO INCREASED WORKLOADS ON MONDAYS AND AFTER BANK HOLIDAYS, PROCESSING OF MEDICATION REQUESTS CAN TAKE A LITTLE LONGER. PLEASE CAN YOU TAKE THIS INTO ACCOUNT WHEN SUBMITTING YOUR REQUEST AND MAKE SURE YOU LEAVE ENOUGH TIME.
Please note that patients not registered with us can now phone 111 for a repeat prescription.
Unfortunately, patients registered at our practice will no longer be able to order their prescriptions through their pharmacy. Care home patients and patients who currently use a dossette box prepared by their pharmacy are exempt from this change and may continue to order medication through their pharmacy. Please ask for a POD leaflet for more information.
A New, Easy Way to Order Your Repeat Prescription:
The Prescription Ordering Direct (POD) is an NHS service patients use to order their repeat prescriptions via telephone or a smartphone app.
The service allows prescriptions to be reviewed to help avoid medicines waste and reduce the pressure on GP surgeries by taking some of their workload away.
If your prescription is not at your nominated pharmacy after four working days, or ypou have other queries about your prescription order please call POD on 01474 555800 or e-mail POD on email@example.com. Please note that no new prescription requests will be accepted via this route.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.