Opening Hours

Appointments may be booked up to about 4 weeks in advance, but each day some slots are reserved for EMERGENCY consultations (ring the surgery on the day)

The phone line is closed between 1.15pm and 2.15pm for administrative purposes.

 

Day	Recepton Opening Times	Doctors Clinic Times
Monday	8.00am - 6.15pm	8.30am - 11am & 3.30pm - 5.30pm
Tuesday	8.00am - 6.15pm	8.30am - 11am & 3.30pm - 5.30pm
Wednesday	8.00am - 6.15pm	8.30am - 11am & 3.30pm - 5.30pm
Thursday	8.00am - 6.15pm	8.30am - 11am & 3.30pm - 5.30pm
Friday	8.00am - 6.15pm	8.30am - 11am & 3.30pm - 5.30pm
Weekend	CLOSED	CLOSED

Emergency Appointments (Urgent on the day)

Monday to Friday 9am onwards in the morning and 2.45pm to 5.30pm.  Please ring the surgery on 01892 530329.

Improved Access

On the 1^st October 2018 Improved Access was launched nationwide. 
 
How will it work in Tunbridge Wells?
 
Clinics will be held at Lonsdale Medical Centre, Clanricarde, Kingswood, Grosvenor & St James, Spelhurst & Greggswood, Waterfield House (Pembury), St Andrews and Abbey Court Medical Centre on a rotational basis.
 
What type of appointments will be available?
 

• Monday to Friday an Advanced Nurse Practitioner will be available 2.00 pm to 8.00 pm. [Advanced Nurse Practitioner can treat and prescribe for certain conditions].

• Saturdays a GP and a Practice Nurse will be available between 9.00 am to 1.00 pm.

• Sundays and Bank Holidays a GP will be available between 9.00 am to 12.00 pm (Tonbridge).

 
Who can book these appointments?
Improved Access appointments are available for all patients in Tunbridge Wells, regardless of where they are located. This means that Lonsdale Medical Centre patients can book these appointments 7 days a week, 52 weeks of the year. It does however mean that it is unlikely to be your normal GP who sees you at the weekend, and it is likely that you will have to go to a different surgery to Lonsdale Medical Centre for these appointments.
 
How can I book an appointment? 
In order to book these appointments, you contact the surgery reception staff as normal. The surgery phone opening times remain as normal. Patients can phone between 8.00 am to 6.30 pm Monday to Friday. This will not change as a result of this scheme.
 
Therefore you will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.
 
Summary
 
Mon – Fri  
Location – Tunbridge Wells Rota – Surgery will vary week by week
Available Clinician - Advanced Nurse Practitioner - 2.00 pm – 8.00 pm
 
Saturdays
Location – Tunbridge Wells Rota – Surgery will vary week by week
Available Clinicians - GP + Practice Nurse – 9.00 pm – 1.00 pm
 
Sun / Bank Hol
Location - Warders – Tonbridge, TN9 1LA 
Available Clinician GP – 9.00 pm – 12.00 pm

Upcoming weeks for Improved Access at Lonsdale Medical Centre:

10 - 15 June 2019

22 - 27 July 2019

Bank Holidays

UPCOMING BANK HOLIDAYS

Practice Learning Times

The surgery does close for staff training, please refer to 'Closures for Staff Training' for dates and times.

The practice closes on several afternoons a year for staff and GP learning and training.  Calls are dealt with by qualified doctors and staff at the Out of Hours Service.

Topics covered are diverse; they include reviewing complaints and significant events; basic life support training, confidentiality and consent, fire warden training,  adult and child safeguarding, conflict resolution and equality and diversity.

The time is also used for the practice team to discuss processes within the practice and any day to day practicalities which have an impact on how we deliver our services.

Feedback is always welcome.
 

The Practice will be closed on the following dates from 12.30 pm for staff training

2019

*15th January (Tuesday) In House

*6th February (Weds) Cluster Event

*7th March (Thurs) External PLT

*15th May (Weds) In House PLT

*6th June (Thurs) Cluster Event

*16th July (Tues) External PLT

*12th September (Thurs) In House PLT

*29th October (Tues) AGM/External PLT

*13th November (Weds) Cluster Event