Did Not Attend (DNA) Policy

The purpose of this document is to provide guidance regarding the management of patients who failed to attend their appointments. It is essential to make the best use of the GPs’ availability to ensure that all patients have access to appointments within an acceptable time frame.

This document sets out the procedures for monitoring and recording and the required actions to be taken to effectively manage missed appointments at Lonsdale Medical Centre. Within general practice, failure to attend appointments is commonplace. It is therefore essential that an efficient management system is in place.

To view the full document please click here.